Total IT Solutions Firm Inc.

Total IT Solutions provides cost-effective help desk services for you using our live support agents located in North America. All call centers are fully staffed with certified technicians and supported by a quality team of engineers.  Our support centers never close. Your customers have access to technical support 24 hours a day, 7 days a week, 365 days a year. All calls are answered by a live representative – we never ask callers to leave a message or perform callbacks. Utilizing a custom, state-of-the-art Ticket Management System, all agents are able to capture and save historical data on all customer interactions. When combined with an extensive knowledge base, the support agents have all the tools they need to properly solve end-user issues the first time. We also strive to offer the lowest hold and wait times in the industry.

Total IT Solutions help desk services offers you the freedom to focus on your core competencies while giving you a pleasant, satisfying help desk experience. Below is a list of supported applications. If you need support for an application that is not on this list, please contact us and we will train our team to support your specific needs.

Microsoft Windows 2000,XP,Vista,7

Microsoft Office 2003, 2007 

Microsoft Visio 2003, 2007

Corel Office

Adobe Photoshop, Illustrator, Acrobat

Microsoft Terminal Server

Citrix Presentation Server 3.0, 4.0, XP

Mac OS

End-users have access to technical support 24 hours a day, 7 days a week, 365 days a year. All calls are answered by a live representative, however, callers always have the option to leave a message and receive a callback.

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